Warranty and parts

Warranty and spare parts for DERUTU machines

1-year warranty, 6-year parts supply and free remote technical support under the manufacturer's policy.

When a machine has a problem, you contact a single point of contact. We diagnose remotely by video, ship parts or send a technician, and follow up until the machine is running again.

Suited to

Every machine buyer

What is included

1-year warranty on all equipment (manufacturer policy)
Manufacturer commits to supplying spare parts for 6 years
Free remote technical support and advice
Unlimited online operating guidance
On-site support; free for items under warranty
Manufacturer hotline available 24/7

Not covered

Accessories and consumables (spray tips, hoses, seals, rotor/stator, brushes, blades...) are not covered
Damage from misuse, wrong power supply, unsuitable materials
Items outside the warranty period or scope are chargeable

Work process

Report the issue via the technical hotline or Zalo with photos and video
Remote diagnosis
Parts shipped or technician dispatched
Confirmation that the machine runs again

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